Returns & Refunds policy

At WIT, every order is crafted with intention and shipped with care. Because our chocolate is perishable and made in small batches, all sales are final.

That said — if your order never arrives, we’ll make it right.

If Your Package Doesn’t Arrive

If your order hasn’t been delivered within the estimated delivery timeframe, please contact us within 4 days of the expected delivery date at [your email address] and include:

Your name

Order number

Shipping address

We will verify the shipment with the carrier. If tracking confirms the package was not delivered, we will issue a full refund to your original payment method.

Please Note:

Orders marked as “Delivered” by the shipping carrier are not eligible for a refund.

We are not responsible for incorrect shipping information entered at checkout.

Carrier delays due to weather or other circumstances are outside of our control.

We stand behind what we make — and we stand by our policy.

Thank you for supporting WIT.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail: noaharrington@witchocolate.com